by Megan Sullivan | Apr 16, 2018 | Clients
It happens to all of us at one time or another. We get a client inquiry but something about their first or second email seems… off. You can’t quite put your finger on it but something deep down is telling you this person might be a problem. This is called...
by Megan Sullivan | Mar 26, 2018 | Clients
It’s no secret that we live in a world that LOVES customer service. Whether it’s a large company or a small one, when you look at successful companies the one thing they have in common is excellent customer service. Clients want to feel a connection to...
by Meredith Gradle | Feb 7, 2018 | Best Practices, Business, Clients
Welcome packet, how many of you out there are using them? It might seem like a daunting text to put together, but the benefits of creating them for your clients is too much to ignore. Whether you host them digitally or print them, they can be an amazing marketing tool...
by Meredith Gradle | Aug 14, 2017 | Business, Clients
One of the biggest struggles a small business owner can have is when a client expectation isn’t met and they are upset. It’s the one thing that you hope doesn’t happen and dread when it does. A lot of times, these issues arise because of a lack of...
by Meredith Gradle | Apr 11, 2016 | Business, Clients
Raise of hands: how many of you have shed a few tears when you find out a former client has gone to (gasp) another photographer for their photos? I’m pretty sure every single person reading this has their hand up, or you’re at least nodding along with me....
by Meredith Gradle | Feb 17, 2016 | Business, Clients
Continuing off Part 1 this week where we talked about how to manage client expectations, today we’re discussing how to handle those clients who are unsatisfied or are just plain difficult. Honestly, it’s hard. But with these few tips, you can be on your...
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