7 Ways to Wow Your Clients

7 Ways to Wow Your Clients

It’s no secret that we live in a world that LOVES customer service. Whether it’s a large company or a small one, when you look at successful companies the one thing they have in common is excellent customer service. Clients want to feel a connection to...
Managing Client Expectations

Managing Client Expectations

One of the biggest struggles a small business owner can have is when a client expectation isn’t met and they are upset. It’s the one thing that you hope doesn’t happen and dread when it does. A lot of times, these issues arise because of a lack of...
How to Handle an Unhappy Client

How to Handle an Unhappy Client

Continuing off Part 1 this week where we talked about how to manage client expectations, today we’re discussing how to handle those clients who are unsatisfied or are just plain difficult. Honestly, it’s hard. But with these few tips, you can be on your...